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Customer 360

FWRD 25 | Trusted customer 360: Data products that drive growth

November 6, 2025
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Trusted customer 360: Data products that drive growth

CDOs are asked for dashboards but expected to deliver growth, retention, and personalization – without a trusted data foundation. This session shows how leaders are building unified, high-quality customer and product views to activate AI, personalize at scale, and improve KPIs like conversion, ARPU, and retention.

Speakers

Krishna Cheriath

Krishna Cheriath Vice President, Head of Digital and AI, BioPharma Services at Thermo Fisher
Pete Youngs

Pete Youngs Founder and Managing Partner at Ortecha

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FWRD 2025

Watch sessions and insights from our FWRD 2025 conference — featuring talks, panels and expert discussions.